LATEST ISO-9001-LEAD-AUDITOR EXAM SIMULATOR - ISO-9001-LEAD-AUDITOR CERTIFIED QUESTIONS

Latest ISO-9001-Lead-Auditor Exam Simulator - ISO-9001-Lead-Auditor Certified Questions

Latest ISO-9001-Lead-Auditor Exam Simulator - ISO-9001-Lead-Auditor Certified Questions

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PECB QMS ISO 9001:2015 Lead Auditor Exam Sample Questions (Q93-Q98):

NEW QUESTION # 93
Who assigns a guide to assist the audit team?

  • A. The audit team leader
  • B. The auditee
  • C. The certification body

Answer: B

Explanation:
Comprehensive and Detailed In-Depth Explanation:
According to ISO 19011:2018, Clause 6.4.3 (Roles and Responsibilities of Guides and Observers):
* The auditee assigns a guide to assist the audit team.
* The guide provides logistical support, helps with navigation, and arranges access to necessary personnel and records.
* The audit team leader does not assign the guide, but they may request one.
Reference:
ISO 19011:2018, Clause 6.4.3 (Roles and Responsibilities of Guides and Observers)


NEW QUESTION # 94
You are conducting a third-party audit to ISO 9001 and interviewing the Training Manager. She explains that training is more important than ever because the organisation has had to reduce the number of staff employed. Many of the remaining staff are now required to be 'multi-skilled'. You ask to see plans for the multi-skilling training and are shown plans that look comprehensive, and include both 'on the job" training and internal and external training courses.
The records indicate that several staff required parts of their training to be repeated one month after the first training was provided. You ask why this was needed and are told that an investigation of customer complaints identified that several staff members did not complete certain tasks in the correct manner. The extra training was therefore recommended as a corrective action.
Based on this interview, which two of the tollowing audit trails would be the most appropriate to follow?
Select the two most appropriate audit trails from the following.

  • A. Review records to assess if all planned training has been completed.
  • B. Determine whether management has assessed the impact of staff reduction on the organisation's ability to meet its objectives.
  • C. Ask if customer complaints had ceased since the multi-skilled training finished.
  • D. Assess whether Quality objectives are being met.
  • E. Determine whether customers were consulted about the risks associated with the multi-skilling training.
  • F. Ask the members of staff whether they found the training received useful.

Answer: A,C

Explanation:
When conducting a third-party audit to ISO 9001, especially in the context of training and corrective actions taken due to customer complaints, the most appropriate audit trails to follow would be:
A: Ask if customer complaints had ceased since the multi-skilled training finished. This audit trail is relevant because it directly relates to the effectiveness of the corrective action taken. If customer complaints have decreased or ceased, it could indicate that the additional training was effective1.
F: Review records to assess if all planned training has been completed. This trail is important to ensure that the training plan has been fully implemented and to verify that all staff members have received the necessary training. It also helps in assessing the adequacy of the training in terms of content, frequency, and outcomes1.
These two trails, A and F, are closely linked to the issue of customer complaints and the organization's response to them. They provide insight into whether the actions taken were suitable and whether they have led to improvements in staff performance and customer satisfaction1. The other options, while potentially useful, do not directly address the immediate concern of the effectiveness of the corrective actions taken in response to the customer complaints1.


NEW QUESTION # 95
Select one of the options that best describes the purpose of conducting a document review:

  • A. To determine the conformity of the system, as far as documented, with audit criteria and to gather information to support the audit activities.
  • B. To detect any nonconformity of the system, if documented, with audit criteria and to identify information to support the audit plan.
  • C. To reveal whether the documented system is nonconforming with audit criteria and to gather evidence to support the audit report.
  • D. To confirm the conformity of the system, where documented, with audit criteria and to gather information to support the audit findings.
  • E. To establish nonconformity in the documented system with audit criteria and to gather information to compile the audit report.
  • F. To decide about the conformity of the documented system with audit standards and to gather findings to support the audit process.

Answer: A

Explanation:
The purpose of conducting a document review is to determine the conformity of the system, as far as documented, with audit criteria and to gather information to support the audit activities. A document review is a systematic and objective examination of the documented information that is relevant to the audit objectives and scope. It can help the auditor to verify if the documented information is complete, accurate, consistent, and up-to-date. It can also help the auditor to identify any gaps, errors, or nonconformities in the documented information that may affect the audit findings or conclusions.
The other options are not correct because they do not reflect the true purpose of a document review. Option A describes the purpose of an audit report, which is to communicate the audit results and recommendations to the management and other interested parties. Option B describes the purpose of an audit plan, which is to define the scope, objectives, criteria, methods, resources, and schedule of an audit. Option C describes the purpose of an audit evidence report, which is to provide evidence of nonconformities or opportunities for improvement identified during an audit. Option D describes the purpose of an audit decision report, which is to justify or explain why certain decisions were made during an audit.
I hope this answer helps you understand why option F is correct and why options A-C-D are incorrect. If you want to learn more about ISO 9001 Lead Auditor exam questions and answers, you can check out some of these resources:
ISO 9001 Lead Auditor Sample Exam Questions and Answers: This article provides some sample questions and answers for each section of the ISO 9001 Lead Auditor exam.
ISO 9001 (QMS) Lead Auditor Quiz Questions and Answers: This article provides some quiz questions and answers on various topics related to ISO 9001 QMS.
ISO 9001 Lead Auditor - Exam Practice Tests: This course offers practice tests with explanations for each question.
Irca Lead Auditor Exam Questions And Answers Pdf: This document contains some exam questions and answers in PDF format.


NEW QUESTION # 96
XYZ Corporation is an organisation that employs 100 people. As the audit team leader, you are conducting a certification audit at Stage 1. When reviewing the quality management system (QMS) documentation, you find that quality objectives have been set for every employee in the organisation except top management. The Quality Manager complains that this has created a lot of resistance to the QMS, and the Chief Executive is asking questions about how much it will cost. He asks for your opinion on whether this is the correct method of setting objectives.
How would you respond with the following options? Select three.

  • A. Advise the Quality Manager to read the ISO 9001 standard and interpret in relation to the organisation's requirements.
  • B. Suggest asking the certification body for guidance on this matter.
  • C. Advise the Quality Manager that you will raise an opportunity for improvement if the quality objectives are not addressed properly.
  • D. Indicate that ISO 9001 requires a minimum of two quality objectives.
  • E. Suggest that all employees undertake a training course on ISO 9001.
  • F. Inform the Quality Manager that you will comment on the subject in your audit report.
  • G. Advise the Quality Manager that, as an auditor, you cannot provide advice to the organisation on how it should operate its QMS.
  • H. Suggest that the Quality Manager obtains external consultancy on the use of quality objectives.

Answer: A,C,F

Explanation:
According to the ISO 9001:2015 standard, clause 6.2.1 requires organizations to establish quality objectives at relevant functions, levels, and processes needed for the quality management system. The quality objectives must be consistent with the quality policy and the strategic direction of the organization. The quality objectives must also be measurable, monitored, communicated, and updated as appropriate.
In this scenario, the Quality Manager of XYZ Corporation has set quality objectives for every employee in the organization except top management. This has created a lot of resistance to the QMS, and the Chief Executive is asking questions about the cost and the method of setting objectives. The Quality Manager asks for your opinion as an auditor on whether this is the correct method of setting objectives.
As an auditor, you cannot provide advice to the organization on how it should operate its QMS. Your role is to assess the conformity and effectiveness of the QMS against the requirements of the standard and the organization's own policies and objectives. Therefore, you should respond with the following options:
B: Advise the Quality Manager to read the ISO 9001 standard and interpret in relation to the organization's requirements: You can suggest that the Quality Manager should familiarize himself with the requirements of clause 6.2.1 and understand how they apply to his organization. He should also consider the context and the needs and expectations of interested parties when setting quality objectives. He should ensure that the quality objectives are aligned with the quality policy and the strategic direction of the organization.
C: Advise the Quality Manager that you will raise an opportunity for improvement if the quality objectives are not addressed properly: You can inform the Quality Manager that you will evaluate the quality objectives during the audit and check whether they meet the requirements of clause 6.2.1. If you find any gaps or weaknesses in the quality objectives, you will raise an opportunity for improvement to help the organization improve its QMS. You will also verify whether the quality objectives are monitored, communicated, and updated as appropriate.
D: Inform the Quality Manager that you will comment on the subject in your audit report: You can inform the Quality Manager that you will document your findings and observations on the quality objectives in your audit report. You will also provide a summary of the audit results and any recommendations for improvement.
You will also indicate the level of conformity and effectiveness of the QMS.
These three options would help you to maintain your impartiality and professionalism as an auditor and to provide constructive feedback to the organization


NEW QUESTION # 97
Which of the following three options could be considered potential threats to impartiality in an audit context?

  • A. Competence
  • B. Self-audit
  • C. Intimidation
  • D. Experience
  • E. Familiarity

Answer: B,C,E

Explanation:
Questions no: 1 Verified answer: = C, D, E Comprehensive But Short Explanation: = Potential threats to impartiality in an audit context include familiarity (having a close relationship with the auditee), intimidation (being coerced or feeling pressured), and self-audit (auditing one's own work). These factors can compromise the auditor's objectivity and the audit's integrity. References: = The information is based on the ISO 9001 Auditing Practices Group documents which discuss threats to auditor impartiality and how they may compromise an auditor's objectivity123.


NEW QUESTION # 98
......

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